/* EAO asistan — sitenin geri kalanıyla aynı sessizlik. */
.asistan {
    position: relative;
    z-index: 80;
}

.asistan__tetik {
    position: fixed;
    right: clamp(1rem, 4vw, 2.5rem);
    bottom: clamp(1rem, 4vw, 2.5rem);
    z-index: 90;
    display: grid;
    place-items: center;
    max-width: min(16rem, calc(100vw - 2rem));
    padding: .7rem 1rem .8rem;
    background: var(--murekkep-2);
    border: 1px solid var(--altin);
    color: var(--altin-acik);
    cursor: pointer;
    font-family: var(--duz);
    text-align: center;
    transition: background .35s ease, color .35s ease;
}
.asistan__tetik:hover,
.asistan__tetik:focus-visible,
.asistan__tetik[aria-expanded="true"] {
    background: var(--altin);
    color: var(--murekkep);
}
.asistan__tetik-ad {
    font-family: var(--seri);
    font-size: .92rem;
    letter-spacing: .06em;
    line-height: 1.3;
}

.asistan__pencere {
    position: fixed;
    right: clamp(1rem, 4vw, 2.5rem);
    bottom: calc(clamp(1rem, 4vw, 2.5rem) + 5.75rem);
    z-index: 91;
    width: min(26rem, calc(100vw - 2rem));
    height: min(36rem, calc(100vh - 10rem));
    display: flex;
    flex-direction: column;
    background: var(--murekkep-2);
    border: 1px solid var(--altin-cizgi);
}
.asistan__pencere[hidden] { display: none; }

.asistan__bas {
    display: flex;
    justify-content: space-between;
    gap: 1rem;
    padding: 1.1rem 1.25rem 1rem;
    border-bottom: 1px solid var(--altin-cizgi);
}
.asistan__bas .etiket { margin-bottom: .35rem; }
.asistan__bas strong {
    display: block;
    font-family: var(--seri);
    font-weight: 300;
    font-size: 1.05rem;
    color: var(--bugday);
    letter-spacing: .02em;
}
.asistan__bas-is { display: flex; align-items: flex-start; gap: .5rem; }

.asistan__yazi-dugme,
.asistan__kapat {
    background: transparent;
    border: 1px solid var(--altin-cizgi);
    color: var(--sessiz);
    cursor: pointer;
    font-family: var(--duz);
    transition: border-color .2s ease, color .2s ease;
}
.asistan__yazi-dugme {
    font-size: .68rem;
    letter-spacing: .18em;
    text-transform: uppercase;
    padding: .4rem .65rem;
}
.asistan__kapat {
    width: 2.25rem;
    height: 2.25rem;
    font-size: 1.35rem;
    line-height: 1;
}
.asistan__yazi-dugme:hover,
.asistan__kapat:hover,
.asistan__yazi-dugme:focus-visible,
.asistan__kapat:focus-visible {
    border-color: var(--altin);
    color: var(--altin);
}

.asistan__mesajlar {
    flex: 1;
    overflow-y: auto;
    padding: 1.1rem 1.25rem;
    display: grid;
    align-content: start;
    gap: 1rem;
}

.asistan__balon {
    max-width: 92%;
    font-size: .92rem;
    line-height: 1.65;
    color: var(--bugday);
    word-break: break-word;
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: .45rem;
}
.asistan__balon-yazi {
    white-space: pre-wrap;
}
.asistan__balon--asistan {
    border-left: 1px solid var(--altin);
    padding: .15rem 0 .15rem 1rem;
}
.asistan__geri {
    display: flex;
    gap: .35rem;
}
.asistan__geri-dugme {
    background: transparent;
    border: 1px solid var(--altin-cizgi);
    color: var(--sessiz);
    font-family: var(--duz);
    font-size: .62rem;
    letter-spacing: .1em;
    text-transform: uppercase;
    padding: .2rem .55rem;
    cursor: pointer;
}
.asistan__geri-dugme:hover,
.asistan__geri-dugme:focus-visible,
.asistan__geri-dugme.is-secili {
    border-color: var(--altin);
    color: var(--altin-acik);
}
.asistan__balon--kullanici {
    justify-self: end;
    align-items: flex-end;
    color: var(--sessiz);
    text-align: right;
}
.asistan__balon--yaziyor {
    color: var(--altin);
    letter-spacing: .12em;
    text-transform: uppercase;
    font-size: .68rem;
}
.asistan__yaziyor-satir {
    display: flex;
    align-items: center;
    gap: .65rem;
}
.asistan__basak {
    position: relative;
    flex: 0 0 auto;
    width: 1.15rem;
    height: 1.85rem;
    color: var(--altin);
}
.asistan__basak-svg {
    display: block;
    width: 100%;
    height: 100%;
}
.asistan__basak-cizgi {
    position: absolute;
    inset: 0;
    color: var(--altin-cizgi);
}
.asistan__basak-cizgi .asistan__basak-svg {
    fill: none;
    stroke: currentColor;
    stroke-width: 1.35;
    stroke-linejoin: round;
    stroke-linecap: round;
}
.asistan__basak-mask {
    position: absolute;
    left: 0;
    right: 0;
    bottom: 0;
    height: 0;
    overflow: hidden;
    animation: asistan-basak-dol 2.6s ease-in-out infinite;
}
.asistan__basak-mask .asistan__basak-svg {
    position: absolute;
    left: 0;
    bottom: 0;
    width: 100%;
    height: 1.85rem;
    fill: var(--altin);
    stroke: var(--altin-acik);
    stroke-width: .6;
    stroke-linejoin: round;
}
@keyframes asistan-basak-dol {
    0%, 6% { height: 0; }
    68% { height: 100%; }
    84% { height: 100%; }
    100% { height: 0; }
}

.asistan__aksiyon {
    margin-top: .75rem;
}

.asistan__cips {
    display: flex;
    flex-wrap: wrap;
    gap: .45rem;
    padding: .75rem 1.25rem 0;
}
.asistan__cips[hidden] { display: none; }
.asistan__cip {
    background: transparent;
    border: 1px solid var(--altin-cizgi);
    color: var(--sessiz);
    font-family: var(--duz);
    font-size: .68rem;
    letter-spacing: .08em;
    padding: .35rem .7rem;
    cursor: pointer;
}
.asistan__cip:hover,
.asistan__cip:focus-visible {
    border-color: var(--altin);
    color: var(--altin-acik);
}

.asistan__form {
    display: grid;
    grid-template-columns: 1fr auto;
    gap: .75rem;
    align-items: end;
    padding: 1rem 1.25rem;
    border-top: 1px solid var(--altin-cizgi);
}
.asistan__form .form__gizli { display: none; }
.asistan__form input {
    grid-column: 1;
    grid-row: 1;
    width: 100%;
    background: transparent;
    border: 0;
    border-bottom: 1px solid rgba(138, 131, 117, .35);
    color: var(--bugday);
    font-family: var(--duz);
    font-size: .95rem;
    padding: .55rem 0;
}
.asistan__form input:focus {
    outline: none;
    border-bottom-color: var(--altin);
}
.asistan__form-is {
    grid-column: 2;
    grid-row: 1;
    display: flex;
    flex-direction: column;
    align-items: stretch;
    gap: .4rem;
}
.asistan__form .dugme {
    padding: .7rem 1.15rem;
    letter-spacing: .16em;
}
.asistan__form .dugme:disabled {
    opacity: .38;
    cursor: not-allowed;
}
.asistan__iptal {
    background: transparent;
    border: 1px solid var(--altin-cizgi);
    color: var(--sessiz);
    font-family: var(--duz);
    font-size: .62rem;
    letter-spacing: .14em;
    text-transform: uppercase;
    padding: .4rem .7rem;
    cursor: pointer;
}
.asistan__iptal:hover,
.asistan__iptal:focus-visible {
    border-color: var(--altin);
    color: var(--altin-acik);
}
.asistan__kredi {
    grid-column: 2;
    grid-row: 2;
    margin: 0;
    padding: 0;
    text-align: right;
    font-size: .62rem;
    letter-spacing: .08em;
    text-transform: uppercase;
    color: var(--sessiz);
    max-width: none;
}

.asistan__dip {
    margin: 0;
    padding: 0 1.25rem 1rem;
    font-size: .68rem;
    letter-spacing: .14em;
    text-transform: uppercase;
    color: var(--sessiz);
    max-width: none;
}

@media (max-width: 760px) {
    .asistan__tetik {
        right: max(.85rem, env(safe-area-inset-right));
        bottom: max(.85rem, env(safe-area-inset-bottom));
        max-width: min(14rem, calc(100vw - 1.7rem));
        padding: .55rem .75rem .65rem;
    }
    .asistan__tetik-ad { font-size: .82rem; letter-spacing: .04em; }

    body.asistan-acik {
        overflow: hidden;
        position: fixed;
        width: 100%;
    }
    body.asistan-acik .asistan__tetik { visibility: hidden; pointer-events: none; }
    body.asistan-acik .serit { z-index: 40; }

    .asistan__pencere {
        inset: 0;
        right: 0;
        bottom: 0;
        width: 100%;
        height: 100%;
        height: 100dvh;
        max-height: 100dvh;
        border: 0;
        padding-top: env(safe-area-inset-top);
        padding-bottom: env(safe-area-inset-bottom);
        padding-left: env(safe-area-inset-left);
        padding-right: env(safe-area-inset-right);
    }

    .asistan__bas {
        align-items: center;
        gap: .65rem;
        padding: .85rem .9rem .75rem;
    }
    .asistan__bas .etiket {
        font-size: .58rem;
        letter-spacing: .18em;
        margin-bottom: .2rem;
    }
    .asistan__bas strong {
        font-size: .92rem;
        line-height: 1.25;
    }
    .asistan__kapat,
    .asistan__yazi-dugme {
        min-height: 2.75rem;
        min-width: 2.75rem;
    }
    .asistan__yazi-dugme { padding: .45rem .7rem; }

    .asistan__mesajlar {
        padding: .85rem .9rem;
        gap: .85rem;
        -webkit-overflow-scrolling: touch;
    }
    .asistan__balon {
        max-width: 100%;
        font-size: .9rem;
        line-height: 1.55;
    }
    .asistan__balon--asistan { padding-left: .75rem; }
    .asistan__aksiyon {
        display: inline-block;
        margin-top: .65rem;
        padding: .7rem 1.1rem;
    }

    .asistan__cips {
        flex-wrap: nowrap;
        overflow-x: auto;
        -webkit-overflow-scrolling: touch;
        gap: .4rem;
        padding: .55rem .9rem 0;
        scrollbar-width: none;
    }
    .asistan__cips::-webkit-scrollbar { display: none; }
    .asistan__cip {
        flex: 0 0 auto;
        font-size: .72rem;
        padding: .55rem .8rem;
        min-height: 2.5rem;
    }

    .asistan__form {
        grid-template-columns: 1fr auto;
        gap: .55rem;
        padding: .7rem .9rem;
    }
    .asistan__form input {
        font-size: 16px;
        padding: .7rem 0;
    }
    .asistan__form .dugme {
        padding: .75rem .9rem;
        letter-spacing: .1em;
        font-size: .7rem;
        min-height: 2.75rem;
    }
    .asistan__iptal {
        min-height: 2.35rem;
        font-size: .62rem;
    }
    .asistan__kredi {
        font-size: .58rem;
    }

    .asistan__dip {
        padding: 0 .9rem .7rem;
        font-size: .62rem;
        letter-spacing: .1em;
    }
}

@media (prefers-reduced-motion: reduce) {
    .asistan__tetik { transition: none; }
    .asistan__basak-mask { animation: none; height: 100%; }
}

@media print {
    .asistan { display: none; }
}